Customer Satisfaction Survey Highlights⁣ Strong Approval for Agamed’s Water Services in Torrevieja

Agamed,the ⁤water service provider for‌ the ⁣municipality of Torrevieja,recently⁢ completed its annual ⁢2024 Customer ​Satisfaction Survey,revealing extraordinary results‍ that underscore the quality of its services.⁣ This survey‍ forms part of a broader effort by Agamed, along with its mixed-ownership firm Hidraqua, to continuously enhance ⁤customer ​service experiences.

Exceptional Service Ratings

According to the survey, conducted by the consulting firm STIGA between July⁤ and December 2024, a ⁣considerable 76% of⁤ the 100 respondents ⁤expressed satisfaction with​ the water service ‍provided by Agamed, while a further 24% deemed it acceptable. The⁢ overall service quality received an impressive average rating of 8.36 out of 10.

Key Survey Findings:

• water Quality:⁣ 68% of participants rated⁤ the quality of the water positively.
• Supply Continuity: ⁢An outstanding 98% reported satisfaction ⁢with the continuity of the water supply.
• Water Pressure: 91%​ of ‍respondents found the water pressure in their homes satisfactory.
• Overall Management: The management⁤ of Agamed scored an impressive 8.64 out of 10, with 86% ‍of customers expressing satisfaction.

Recommendations​ and Loyalty

The survey highlighted customer loyalty, with 57% indicating they would choose to remain with Agamed if given the chance. Moreover, 88%⁣ felt that the services provided have improved over the past year,‌ and 48% would actively recommend Agamed’s services to others.

Customer Service Preferences

Participants also shared insights regarding their preferred methods of accessing customer service. The top channels favored by the respondents include:

• Telephone:‍ 59%
• In-person visits: 19%
• Web services: 9%

Agamed recognizes the importance of agility, proximity, and‌ promptness in customer interactions, wich align with the respondents’ expectations.

Customer Support and assistance

In⁣ terms of company image, 80% of Torrevieja’s residents appreciated Agamed’s provision of discounts in case of leaks in⁣ their homes. Similarly, 79% valued the support available during ⁤difficult situations related‍ to ‍service management, while 74% found the ⁤SMS and email alerts regarding consumption thresholds and service interruptions beneficial.

Commitment to Customer Welfare

The survey results also indicated​ that 79% of ⁤residents believe‍ it is⁣ critical for Agamed to offer‌ assistance for customers facing economic challenges, highlighting the company’s role in supporting the community.

Conclusion

The Annual Customer Satisfaction Survey‌ is a testament to Agamed’s commitment to delivering high-quality‍ water ⁣services to the⁤ residents of Torrevieja. The⁤ positive feedback not only reflects the effectiveness of agamed’s ⁣service ‍delivery but also provides valuable​ insights that can guide improvements and meet customer needs satisfactorily.

For more detailed facts, please visit the original source by ABC: Agamed Customer Satisfaction Report.